Refund Policy

An unused credit pack can be refunded within 7 days of purchase. A pack counts as unused if none of its credits went into a successful render. Money is returned to the original payment method via the payment provider.

How long it takes depends on the provider and your bank. Currency conversion and network fees follow the provider’s rules.

Where the law of your country gives you a longer period to withdraw from a purchase, that period applies. Credits removed because an account broke our Terms of Service, for example by creating prohibited content, are not refunded.

Credits used on a finished render can’t be refunded, since model, storage and processing costs are already incurred. When a render fails and no usable clip is delivered, its credits come back automatically, or are refunded where the law requires.

A render counts as delivered once a playable video appears in your result, whether or not you download or post it. AI output can be imperfect; a surprising creative result alone doesn’t make a render failed.

You can cancel a plan at any time. It then stops renewing and stays active until the end of the period you paid for. Charges for a period that has already started aren’t refunded pro rata, except where the law requires it.

If you were charged for a renewal you didn’t mean to keep and haven’t used any of that period’s credits, write to us within 7 days of the charge and we’ll refund it and cancel the plan. When a charge is refunded, the unused credits it paid for are removed.

Email support@aiburningbridges.co within 7 days with your payment email, purchase date and, for render problems, the generation ID. Never send full card numbers. We may ask for extra details to verify the payment and prevent fraud.

Orders processed by our merchant of record, Paddle.com or Waffo, are refunded by that company back to your card or original payment method. You can also contact them about such an order through the link in your receipt (Paddle orders also at paddle.net, Waffo orders at pancake.waffo.ai). Orders paid through Stripe or PayPal are sold by us, so we issue their refunds ourselves, back to the card or account you paid with.

When a refund is approved, the matching unused credits are removed. Filing a chargeback without contacting us first may lead to restrictions while it is reviewed.